![]() ![]() The page is completely customizable: you can add your company logo, a brief bio, and even select which employees to display. ![]() ![]() OnSIP has a feature that adds click to call options to this online staff directory.Ĭalled “ Team Pages,” this distinctive and dedicated webpage displays your staff members, titles, and pictures, along with audio and video call buttons for each person. Allow Customers to Click to Call Your Agents on a Team PageĪ recent trend for business websites is to have staff members’ names, titles, and profile pictures on a webpage, whether it’s the Contact Us page or somewhere else. Provide suggestions on how the agent can respond to a caller’s question, bring up queries that the agent should ask the caller, and offer compliments when the agent is successfully handling the call. You can use the whisper option for real-time coaching of your agents-it’s especially handy when you’re training new hires. Train Call Agents in Real Time by Using the Whisper OptionĪ call queue dashboard provides queue supervisors with call monitor and barge abilities, but did you know there’s a third option available to you? It’s known as “call whisper” and here’s how you can use it.Ĭall whisper lets you listen in on an active call and speak with your call agent without the person on the other end of the line hearing you. With sayso on your site, you can speak directly with your leads while they’re reviewing your product and support your customers without them even leaving your webpage. And if you’ve enabled the video option, the visitor can choose to video call the rep, too. When a visitor clicks on this button, he can make an audio call to one of your business’s reps using just his web browser window. sayso on a business website: Visitors can call your reps in their web browser windows!Ī small code snippet adds sayso to your website, and it appears as a floating button on the page. OnSIP sayso is one such example, and it is one of the many benefits of using VoIP. In place of website chat buttons and chatbots, some providers have calling features that enable site visitors to call you straight from your website. Replace Chatbots With Audio and Video Calls on Your Website Include these data points when reviewing campaign performance. If you’re running a couple of different ones at the same time, assign a unique phone number to each campaign and display them on your various print ads, banners, and commercials.Įach month, review the phone call records provided by your VoIP service and tally the number of calls made to each campaign’s phone number ( call detail records show you the numbers that callers dialed). ![]() You can also use phone numbers effectively in your marketing or advertising campaigns. Measure Marketing and Ad Campaign Effectiveness With Unique Phone Numbers If you’re an SMB, or if you just recently started a business, get a phone number that instantly elevates your status to potential customers. Since we’ve already established how VoIP lets you use phone numbers in other area codes, check with your provider to find out which phone numbers are available for purchase. If you can snag one of those, you’ve just granted your business a bit of gravitas. Use a Phone Number that Elevates Your Business’s StatureĬertain area codes are better known (305, the area code for Miami) or have an element of prestige to them (212, for the borough of Manhattan). Why is this useful? Callers in that location will recognize the area code and think that they are interacting with a local business, and you’ll be able to take those calls even if you’re in another city or state. In your VoIP service’s web admin portal, you can configure the settings so that calls to that number are sent to your virtual receptionist or a receptionist’s phone. Here’s an idea: if you have a high percentage of customers in a particular city or region of the country, get a phone number in the local area code there. VoIP technology removes the geographic constraints of the PSTN so you can utilize phone numbers in novel ways. Keep Your Business Local With the Right Area Code VoIP Features that Excite, Streamline Processes, and Are Just Plain Cool 1. Here are eight interesting ways to use the features of a VoIP service. We all know the marquee features that hosted VoIP providers love to tout: SMS! Mobile app! Live website chat! But behind those attention-grabbing standouts there is a whole business communication platform for you to harness. ![]()
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